Modular labour supply and workforce management training for UK supply chains and labour providers. Up to date, practical and cost effective and designed and delivered by industry experts.

Online, in-house and bespoke training workshops suitable for individuals, a small team, or as a development programme across departments and organisations.

Combine any modules, in your preferred order, or ask us to design something entirely new to meet your needs.

Choose your workshop duration from introductory overviews to full day masterclasses, or break down workshops into bite sized chunks with our Foundation Programmes, if you prefer to spread learning over a number of weeks.

For more information please contact 01276 509306 or email ALP.  To book delegates onto open workshops, visit ALP Academy: 2021 Open Workshop Schedule.  Dates are added on an ongoing basis, but if you don’t see the availability you need, please give us a call.

Academy Foundation Programme – Key Legislation for Labour Providers

  • Understand the main requirements of the key legislation relevant to labour providers: AWR, WTD, RTW, GLAA/Conduct Regs and the Equality Act
  • Recruit and manage agency workers in compliance with the major relevant legislation
  • Reduce the risk of costly disputes and potential tribunals, and maximise the chances of successfully defending any such claims

Complying with the GLAA Licensing Standards

  • Understand the context and risks in UK labour provision in the regulated sector
  • Clarify the responsibilities of both labour users and labour providers
  • Comply with the GLAA licensing standards – comprehensive guidance on each standard is provided

Complying with the Agency Workers Regulations

  • Understand the purpose, history, scope, enforcement and penalties of AWR
  • Use qualification periods and comparators correctly, and understand what is included in the relevant terms and conditions
  • Collect the required information from labour users and apply it correctly to ensure the equal treatment of agency workers.

Academy Foundation Programme – Recruiting and retaining workers

  • Identify the people and communities that make up the current labour pool available to your business, and learn to use a wide range of methods to attract the workers you need
  • Implement effective and compliant recruitment processes from application forms and key information documents to interviews, testing and references
  • Make best use of your existing workers with effective planning, engagement and retention strategies

Understanding the 2021 Immigration System

  • Build a strategy to ensure your business can recruit the workers it needs
  • Understand the available routes that migrant workers can take to access work in the UK after 2020, including the points-based system, and the impact on your business including existing workers, future recruits and access to labour
  • Ensure that Right to Work processes are up to date and compliant

Preventing Illegal Working and Ensuring Effective Right to Work Policies

  • Understand the entry routes to work legally in the UK including allowable documents and recognising forged and counterfeit ID
  • Establish a valid statutory excuse for all workers and staff ensuring compliance with legislation.
  • Implement the latest technology to automatically detect forged documents and impostors

Applying an Effective Workforce Planning Strategy

  • Plan recruitment activity confident in the numbers and skills of workers required
  • Minimise risks in the recruitment supply chain (recruiting in a hurry leads to an increase in risk)
  • Control and reduce overtime and downtime

Labour Sourcing – Maximising your Applicant Pool

  • Establish effective policy supported by robust processes and the right recruitment team to ensure your business is seen as an employer of choice
  • Identify the types of people and communities that make up the current labour pool available to your business
  • Use a wide range of methods to find the workers your business needs.

Using Social Media to Effectively Source Workers

  • Learn to target your worker demographic and which social media channels work for your business
  • Build effective and efficient social media recruitment campaigns.
  • Take away a review of your social media footprint and effectiveness, a completed social media strategy and a proven project plan to implement immediately

Recruiting Agency Workers – from Applicant to Available

  • Maximise your interview bookings with effective ad response processes
  • Implement effective and compliant recruitment processes from Application forms and Key Information Documents to interviews, testing and references
  • Treat workers as customers to become an employer of choice

Implementing an Effective Labour Retention Strategy

  • Establish a strategy and policy on retaining workers using our Retention Strategy Development Checklist
  • Build worker focussed onboarding, training, communication and engagement processes
  • Accurately monitor and measure turnover and its associated costs

Using Technology to Effectively Enhance your Recruitment Operations

  • Learn about technology that could improve your recruitment, onboarding and documentation processes and efficiency
  • Understand what technology could improve the candidate/worker experience and increase your conversion rate.
  • Learn how Automation and Outsourcing could improve your business model and productivity

Open Recruiting – Removing Barriers to Recruitment

  • Access workers who go the extra mile to secure results, stay with their employer for longer, have a strong commitment to the organisation and lower rates of absenteeism
  • Resolve skills and labour shortages by widening your potential candidate pool
  • Help to reduce social problems, and demonstrate your commitment to your local community

Academy Foundation Programme – Managing Agency Workers

  • Protect the health and safety of agency workers working on a client site, including assigning and agreeing responsibilities, pregnancy and maternity, risk assessments and accidents
  • Effectively manage the attendance, conduct & capability of agency workers, ensuring fair treatment and boosting retention
  • Conduct professional investigations, whether into conduct, accidents or grievances, reducing the risk of costly disputes and tribunals

Paying Agency Workers Accurately and Fairly

  • Comply with legislation including the National Minimum Wage and GLAA licensing standards
  • Enhance worker engagement and reduce the likelihood of exploitation in your business
  • Protect your business and your clients against reputational damage

Calculating Paid Holiday Entitlement for Agency Workers

  • Calculate accurate holiday time and pay for agency workers, taking into account their contract, work pattern and holiday allowance
  • Ensure workers receive all the holiday pay they are entitled to and protect your business against the impact of the number one non-compliance seen during GLAA inspections
  • Protect your profits by accurately re-charging clients for holiday pay accrued

Managing Agency Workers Conduct and Capability

  • Establish a fair policy and procedure to effectively manage the behaviour of agency workers engaged under a contract for services
  • Enhance your business reputation and boost retention by ensuring agency workers are treated fairly and in accordance with natural justice

Managing the Health and Safety of Agency Workers

  • Assign and agree responsibility for Health and Safety between the labour provider and labour user before workers are placed, using the ALP client checklist.
  • Protect the health and safety of agency workers by assigning them only to environments where risks are properly identified and controlled
  • Reduce the risk of accidents, claims, tribunals and prosecutions by complying with Health and Safety legislation as well as GLAA Licensing Standards.

Managing Working Hours

  • Understand the purpose, history, scope, enforcement and penalties of the WTR
  • Establish who is covered, what are the exceptions, what counts towards working time – and what doesn’t
  • Ensure workers comply with working time limits and breaks, and keep accurate records

Conducting Effective Investigations

  • Understand the 5 steps of conducting a professional investigation, whether for accidents, disciplinaries, grievances or client complaints.
  • Improve worker engagement by ensuring agency workers are treated fairly and in accordance with natural justice
  • Reduce the risk of costly disputes and potential tribunals, and maximise the chances of successfully defending any such claims

Preventing Discrimination of Agency Workers

  • Recognise the key types of discrimination, the protected characteristics and how issues can arise for labour providers
  • Ensure agency workers are not discriminated against, including during recruitment and when assigning and managing workers
  • Reduce the risk of costly disputes and potential tribunals, and maximise the chances of successfully defending any such claims

Managing Pregnancy, Maternity and New Mothers

  • Understand the rights of both workers and employees and how they differ
  • Effectively manage risk assessments, alternative work, maternity suspension maternity pay and leave
  • Assign and agree responsibilities between labour provider and labour user to ensure no detriment to pregnant workers and new mothers

Academy Foundation Programme – Client Relationships

  • Ensure contractual agreements and terms of business are compliant with legislation and properly protect your business
  • Agree and establish service levels and measure performance with professional and relevant Service Level Agreements and Key Performance Indicators
  • Calculate fair and sustainable charge rates and protect your profits by understanding how errors in handling holiday pay, hours of work and payroll impact on earnings

Calculating Charge Rates for Agency Workers

  • Calculate the hourly direct cost of employment as per GLAA guidance.
  • Calculate margins and profitability to ensure sustainable charge rates
  • Protect your margin by understanding how elements such as holiday pay, hours of work and payroll errors impact earnings.

Effective Service Level Agreements and KPI’s

  • Understand the purpose and benefits of effective SLA’s and KPI’s
  • Use the ALP template to create professional and comprehensive Service Level Agreements with your clients
  • Devise and agree appropriate KPI’s to effectively measure business performance

Implementing Agency Worker Supply at Key New Clients

  • Conduct effective due diligence to capture all relevant information required to provide successful service to your client
  • Manage the seamless transfer of agency workers and employees, maximising retention and ensuring no hidden costs
  • Design and agree service elements KPI’s and the review process to ensure required service levels are defined, measured and subject to continuous improvement.

Effectively Negotiating Agency Labour Supply Agreements

  • Understand your own negotiation style, strengths and development areas and learn how to get the best deal for your agency whilst protecting the ongoing relationship with your client.
  • Level the playing field with your clients by making sure you have the same knowledge, skills and tools as they do when you go into a negotiation.
  • Trade service elements firmly, conditionally and profitably