Licence Bureau – Features of ALP Packages


 

Feature Basic Standard Benefit of Standard Package
Account manager Dedicated support to your account
Helpdesk
Alerts
DVLA licence holders only (number mustbe supplied) No licence number enables quicker compliance
DVANI plus foreign driver verification* Details all licence issues whatever nationality
Unique consent form
Unique consent form for nominated drivers
Consent form distributed by client only
Consent form distributed by account manager Control of compliance by experts
Consent form – driver failed to respond chased via email
Consent form – driver failed to respond chased by letter For drivers without email
Freepost for returning consent form Encourages quick response
Expired consent form – driver chased via email
Expired consent form – driver chased by letter For drivers without email
Consent form – manage non-processed forms as initially returned to driver
Consent form issue initially returned to driver Saving you time and money
Authorise rechecks prior to automatic process Prevents checks for leavers or sick staff
Automatic processing of rechecks when due without referral
Unscheduled rechecks
Verbal checks with DVLA When you need an urgent response
Bespoke recheck schedules
Driver record locked or not available at DVLA paper resolution
Initial set up and download of driver list onto database
Initial consent form distributed by email
Initial consent form prepopulated and sent to partner
Initial download and regular data cleanse We assist your data accuracy
Non-driver recording
Online web portal
Queries from DVLA referred back to client to manage via website
Queries resolved using paper service Less admin when the driver number is wrong
Standard reporting included
Starters and leavers added via download**
Records updated automatically via download**
Queries from DVLA referred back to client via download**
Starters and leavers added via account manager Your personal expert
Starters and leavers added via website by client
Grey fleet document management Saving you time and money
Grey fleet document checking
* This service can be added to the basic package for an additional fee
** Download = xml feed or web services to client system

 

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